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1. Reduction in incidents, improved incident management, response time and interruptions to IT service, 
2. Clarity in understanding roles and objectives, 
3. Legal compliance and awareness, 
4. Approach towards an integrated process to deliver IT services, 
5. Improved customer satisfaction and client retention, 
6. Service and delivery consistency

ISO 20000-1:2011-IT Service Management System

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1. Reduction in incidents, improved incident management, response time and interruptions to IT service, 2. Clarity in understanding roles and objectives, 3. Legal compliance and awareness, 4. Approach towards an integrated process to deliver IT services, 5. Improved customer satisfaction and client retention, 6. Service and delivery consistency
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